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Playful Promises Privacy Policy

Overview
Our Privacy Policy explains in detail the types of personal data we collect about you when you interact with us, and how and why we use that data. Our intention is to give you the very best experience as a visitor to our site or as a customer of ours, and to allow the smooth running of our internal business processes. If you have any questions on our privacy policy or how we deal with your personal data, you’re welcome to contact us at customerservices@playfulpromises.com. 

Legal Bases
The legal bases we rely on include consent (for example, the consent you give to wishing to receive our marketing news and offers), our contractual obligations (for example the delivery details we pass to our couriers to ensure your parcels get to their destination), and legitimate interest (that data that allows us to operate our business effectively and which does not materially impact your rights, freedom, or interests).

When do we collect your personal data?
As laid out in the legal bases above, we only collect your personal data either to improve your experience as a customer of ours, if you have opted to receive details of latest offers and exclusives, or to allow the smooth running of our business operation (our legitimate interest). The data we store therefore is transactional in nature: the items you have bought, the dates of your orders, plus things like billing and delivery details to ensure the deliverability of your parcels. It is important to note we do not store any payment details, and the data we do store is stored securely. We will collect data on you when: 

  • When you visit our website
  • When you sign into your Account on our website
  • When you make a purchase from us
  • When you engage with us on our social media accounts
  • When you contact our Customer Service team
  • When you enter one of our competitions
  • When you review one of our products or your recent orders

We retain customer data for the duration of the customer lifetime, so we can remain in contact with you, and to understand your buying behaviour to ensure our communications are as relevant as possible. We also give you news on new product releases, offers, and service messages, in line with your marketing preferences. If you request that we remove all data we hold on you, our customer service team will help with doing that as quickly and fully as practicably possible, and within one month.

How and why do we use your data?

  • To allow us to process and fulfil your orders
  • To process payments
  • To respond to your queries, refund requests and any complaints
  • With your consent we will use your data to keep you informed of our latest news and products. You can opt-out from any of these communications at any time
  • We’ll use customer data to build a picture of who our customers are and what they like, to inform our business decisions around making the experience as relevant to you as we can. For example, emailing you with products we think you will like based on purchasing or browsing history
  • If you have visited our website and viewed products or pages, we might target you with relevant products or advertising after you have left the site across the likes of Facebook and Instagram. When visiting our website, a cookie or cookies will be attached to your web browser that facilitates this tracking. With Facebook and Instagram you are able opt-out of receiving advertising messages through the ‘Settings’ section within your account. https://www.facebook.com/help/568137493302217
  • To allow you to manage cookies and consents around cookies, we use a third-party solution. This provides a user-friendly preference manager the first time you visit our website, where you can stipulate your preferences, and your preferences are remembered for 12 months.
  • To send you communications required by law or necessary to inform you about changes to the services we provide. This would include legally required information related to your orders. Service messages won’t contain promotional content and therefore would not be subject to the legitimate interest or consent legal bases, compared to our marketing emails. Using data for these purposes ensures we comply with our legal obligations to you.

How do we share your personal data?
We will sometimes share personal data with trusted third parties for the purposes of performing their specific services, as outlined in our contracts or agreements with them. These parties (known as ‘data processors’) have obligations to you to ensure your data is respected and only used for the purposes they’ve been contracted to use it.

Examples of these companies would include IT companies that support our website and other business systems, warehouses, delivery couriers, direct marketing companies, and advertisers like Google or Facebook. 

What are your rights?
You have the right to request: 

  • Access to the personal data we hold about you
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any legitimate interest or consent-based processing of your personal data where you ‘opt out’ or withdraw your consent
  • You have the right to request a copy of any information about you that Playful Promises holds on you: contact customerservices@playfulpromises.com.
  • In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
  • To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. 

Klarna Payments
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

www.playfulpromises.com

Unit 6, 362 Coldharbour Ln, Brixton, London SW9 8PL
anna@playfulpromises.com
This Privacy Policy was last updated in March 2021.
 
Size Guide
We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information. Our sizes are listed in AU sizing.

Bra Guide

AU
UK US FR EU
8A 30A 30A 80A 65A
8B 30B 30B 80B 65B
8C 30C 30C 80C 65C
8D 30D 30D 80D 65D
8DD 30DD 30DD/E 80E 65E
8E 30E 30DDD/F 80F 65F
8F 30F 30G 80G 65G
8FF 30FF 30H 80H 65H
8G 30G 30I 80I 65I
8GG 30GG 30J 80J 65J
8H 30H 30K 80K 65K
10A 32A 32A 85A 70A
10B 32B 32B 85B 70B
10C 32C 32C 85C 70C
10D 32D 32D 85D 70D
10DD 32DD 32DD/E 85E 70E
10E 32E 32DDD/F 85EF 70F
10F 32F 32G 85G 70G
10FF 32FF 32H 85H 70H
10G 32G 32I 85J 70J
10GG 32GG 32J 85K 70K
10H 32H 32K 85L 70L
12A 34A 34A 90A 75A
12B 34B 34B 90B 75B
12C 34C 34C 90C 75C
12D 34D 34D 90D 75D
12DD 34DD 34DD/E 90E 75E
12E 34E 34DDD/F 90F 75F
12F 34F 34G 90G 75G
12FF 34FF 34H 90H 75H
12G 34G 34I 90I 75I
12GG 34GG 34J 90J 75J
12H 34H 34K 90K 75K
14A 36A 36A 95A 80A
14B 36B 36B 95B 80B
14C 36C 36C 95C 80C
14D 36D 36D 95D 80D
14DD 36DD 36DD/E 95E 80E
14E 36E 36DDD/F 95F 80F
14F 36F 36G 95G 80G
14FF 36FF 36H 95H 80H
14G 36G 36I 95I 80I
14GG 36GG 36J 95J 80J
14H 36H 36K 95K 80K
16B 38B 38B 100B 85B
16C 38C 38C 100C 85C
16D 38D 38D 100D 85D
16DD 38DD 38DD/E 100E 85E
16E 38E 38DDD/F 100F 85F
16F 38F 38G 100G 85G
16FF 38FF 38H 100H 85H
16G 38G 38I 100I 85I
16GG 38GG 38J 100J 85J
16H 38H 38K 100K 85K
18B 40B 40B 105B 90B
18C 40C 40C 105C 90C
18D 40D 40D 105D 90D
18DD 40DD 40DD/E 105E 90E
18E 40E 40DDD/F 105F 90F
18F 40F 40G 105G 90G
18FF 40FF 40H 105H 90H
18G 40G 40I 105I 90I
18GG 40GG 40J 105J 90J
18H 40H 40K 105K 90K
20B 42B 42B 110B 95B
20C 42C 42C 110C 95C
20D 42D 42D 110D 95D
20DD 42DD 42DD/E 110E 95E
20E 42E 42DDD/E 110F 95F
20F 42F 42G 110G 95G
20FF 42FF 42H 110H 95H
20G 42G 42I 110I 95I
20GG 42GG 42J 110J 95J
20H 42H 42K 110K 95K
22B 44B 44B 115B 100B
22C 44C 44C 115C 100C
22D 44D 44D 115D 100D
22DD 44DD 44DD/E 115E 100E
22E 44E 44DDD/F 115F 100F
22F 44F 44G 115G 100G
22FF 44FF 44H 115H 100H
22G 44G 44I 115I 100I
22GG 44GG 44J 115J 100J
22H 44H 44K 115K 100K

 

For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog 

For help with sister sizing, click here.

Lingerie & Clothing

AU US EU UK
6 2 34 6
8 4 36 8
10 6 38 10
12 8 40 12
14 10 42 14
16 12 44 16
18 14 46 18
20 16 48 20
22 18 50 22
24 20 52 24
26 22 54 26
28 24 56 28
30 26 58 30

 

Body Measurements

AU Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
6 86.5 62.5 80.5 35 25.5 33
8 89 65 83 36 26.5 34
10 94 70 88 38 28.5 36
12 99 75 93 40 30.5 38
14 104 80 98 42 32.5 40
16 109 85 103 44 34.5 42
18 116 92 111 45.7 36.3 43.7
20 123 99 118 48.5 39 46.5
22 130 106 125 51.2 41.8 49.3
24 137 113 132 54 44.5 52
26 144 120 139 56.7 47.2 54.7
28 151 127 146 59.4 50 57.5
30 158 134 153 62 53 60

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