Please note that delivery times may be affected by COVID-19 measures, although we are seeing most packages arrive within time limits. Packages to NZ and international are seeing heavy delays, please see below for details.
||Standard Shipping (18-25 working days)
||Express Shipping (10-18 working days)
|Rest of World
||International Express (15-20 working days)
Please note that customs/tax is not included in this shipping price and is the responsibility of the buyer.
Orders are transmit to our warehouse at 7am each day, with the aim to dispatch same day, however during sale seasons packing time may go up to 2-3 working days.
Returns & Exchanges
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.
If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:
1) Fill in the form provided on your dispatch note, or download a form here
and include in your return.
2) Using the return address label (shipping is not included) provided on your dispatch note, return your items within 28 days of delivery.
3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.
4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.
We recommend that you send your items back using a tracked postage option, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty.
Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.
Cancelling an order
Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!