Australia Delivery

International Delivery

EXTENDED RETURNS

For any orders purchased from 15th November, we will extend our returns deadline until 15th January. Please follow our policy below!

Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will refund your purchase subject to our terms and conditions. This does not affect your statutory rights.

If you wish to return the item(s) for any reason, the following terms and conditions apply:

• Fill in the form provided on your dispatch note, or download a form here and include in your return.
• Using the return address label (shipping is not included) provided on your dispatch note, return your items within 28 days of delivery.
• All goods must be returned in their original condition and in their original packaging.
• Hosiery and toys cannot be returned if the packaging has been opened.
• For faulty or incorrect items, please email customer services before returning.
• Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.
• When purchasing products in our bra and free brief promotions. Should you wish to return the bra, the brief must be included to obtain your full refund.

We recommend that you send your items back using a tracked postage option, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty. Refunds are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.

We do not offer exchanges, and would recommend purchasing the sizes needed.

Cancelling an order

Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!