How long does shipping take?

    Once your order has shipped, orders usually take 2-6 working days to arrive, with NZ delivery taking 3-5 working days. We use Australia Post to ship our parcels to you. You will receive tracking once your order has been dispatched - if there's no movement after 15 working days, please get in touch.

    How long does it take to dispatch my order?

    Our warehouse aims to send out orders same day if placed before 1pm. Should you need an order to arrive by a certain date, please let us know as soon as you can. During the sale our dispatch time can go up to 3-4 working days, regardless of whether you purchased a sale item or not.

    Can I cancel my order?

    As our orders begin being processed within 15 minutes of being placed (in order to make sure orders are sent out asap) it’s sometimes difficult for us to pull an order from the system. Make sure you tell us as soon as you can if you’d like to cancel an order, and we’ll do our best to pull it from the warehouse system.

    Can you cover my shipping cost if I want to return/exchange an item?

    Large companies have made free returns the norm, however this is still a huge cost for a small business to undertake. We’d rather not raise our prices to cover these costs, so unfortunately we don’t offer a free returns service or cover return shipping costs for returns and exchanges. We do send out exchanged items for free of charge.

    Do you ship to my country?

    We only ship to Australia and New Zealand, however our UK and US sites ship worldwide.

    Why don’t you make bras in X size?

    As a small brand, each new bra is a significant investment, even if it’s a size we already stock. The ethical manufacturing, fitting process and photographing of an item is heavy with up-front costs, even more so for a new size, which requires a whole new set of patterns and components. We also need to create a certain amount of each size, to keep the costs affordable and make enough of a profit to allow cashflow for the next round of stock. Once the item arrives with us, we also have to consider the costs of warehousing and shipping the stock. If we aren’t certain that a bra size will sell, we could be stuck with lots of bras that aren’t selling and are actively costing us money to house!
     
    However we are one of the only, if not the only, small UK brand that has expanded our size range 5 times in the past few years – a huge amount of new sizes and stock for a small company.
     
    We take these risks because we listen to our customers and (hopefully) future customers, and the support that we are given from you allows us to create more!
    If you are currently sized out of our range, please fill in this form to let us know more details.

    Will you restock?

    Normally we prefer to bring fresh styles every few months, which also helps with stock flow. Stock takes at least 3-4 months to be manufactured, and we need to order a certain amount of each item (see above!), so we cannot just easily whip up a size that is out of stock. If you see something you like, it’s best to grab it in your size while you can!

    Do you have a boutique?

    Unfortunately we don’t at the moment, we are just online. We do have stockists all over the world, though, which you can find on the stockist page. Want to see Playful Promises in your local boutique? Tell them about us!

    Can I model for you?

    Our photoshoots are pricey and incredibly important to the success of a style, therefore we have to make sure we select our models very carefully. Usually we book models from an agency, but occasionally we may book an independent model. The best thing to do is to email a link to your full portfolio (including lingerie shots that aren't highly retouched) to info@playfulpromises.com so we can take a look.


    Size Guide
    We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information. Our sizes are listed in AU sizing.

    Bra Guide

    AU
    UK US FR EU
    8A 30A 30A 80A 65A
    8B 30B 30B 80B 65B
    8C 30C 30C 80C 65C
    8D 30D 30D 80D 65D
    8DD 30DD 30DD/E 80E 65E
    8E 30E 30DDD/F 80F 65F
    8F 30F 30G 80G 65G
    8FF 30FF 30H 80H 65H
    8G 30G 30I 80I 65I
    8GG 30GG 30J 80J 65J
    8H 30H 30K 80K 65K
    10A 32A 32A 85A 70A
    10B 32B 32B 85B 70B
    10C 32C 32C 85C 70C
    10D 32D 32D 85D 70D
    10DD 32DD 32DD/E 85E 70E
    10E 32E 32DDD/F 85EF 70F
    10F 32F 32G 85G 70G
    10FF 32FF 32H 85H 70H
    10G 32G 32I 85J 70J
    10GG 32GG 32J 85K 70K
    10H 32H 32K 85L 70L
    12A 34A 34A 90A 75A
    12B 34B 34B 90B 75B
    12C 34C 34C 90C 75C
    12D 34D 34D 90D 75D
    12DD 34DD 34DD/E 90E 75E
    12E 34E 34DDD/F 90F 75F
    12F 34F 34G 90G 75G
    12FF 34FF 34H 90H 75H
    12G 34G 34I 90I 75I
    12GG 34GG 34J 90J 75J
    12H 34H 34K 90K 75K
    14A 36A 36A 95A 80A
    14B 36B 36B 95B 80B
    14C 36C 36C 95C 80C
    14D 36D 36D 95D 80D
    14DD 36DD 36DD/E 95E 80E
    14E 36E 36DDD/F 95F 80F
    14F 36F 36G 95G 80G
    14FF 36FF 36H 95H 80H
    14G 36G 36I 95I 80I
    14GG 36GG 36J 95J 80J
    14H 36H 36K 95K 80K
    16B 38B 38B 100B 85B
    16C 38C 38C 100C 85C
    16D 38D 38D 100D 85D
    16DD 38DD 38DD/E 100E 85E
    16E 38E 38DDD/F 100F 85F
    16F 38F 38G 100G 85G
    16FF 38FF 38H 100H 85H
    16G 38G 38I 100I 85I
    16GG 38GG 38J 100J 85J
    16H 38H 38K 100K 85K
    18B 40B 40B 105B 90B
    18C 40C 40C 105C 90C
    18D 40D 40D 105D 90D
    18DD 40DD 40DD/E 105E 90E
    18E 40E 40DDD/F 105F 90F
    18F 40F 40G 105G 90G
    18FF 40FF 40H 105H 90H
    18G 40G 40I 105I 90I
    18GG 40GG 40J 105J 90J
    18H 40H 40K 105K 90K
    20B 42B 42B 110B 95B
    20C 42C 42C 110C 95C
    20D 42D 42D 110D 95D
    20DD 42DD 42DD/E 110E 95E
    20E 42E 42DDD/E 110F 95F
    20F 42F 42G 110G 95G
    20FF 42FF 42H 110H 95H
    20G 42G 42I 110I 95I
    20GG 42GG 42J 110J 95J
    20H 42H 42K 110K 95K
    22B 44B 44B 115B 100B
    22C 44C 44C 115C 100C
    22D 44D 44D 115D 100D
    22DD 44DD 44DD/E 115E 100E
    22E 44E 44DDD/F 115F 100F
    22F 44F 44G 115G 100G
    22FF 44FF 44H 115H 100H
    22G 44G 44I 115I 100I
    22GG 44GG 44J 115J 100J
    22H 44H 44K 115K 100K

     

    For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog 

    Lingerie & Clothing

    AU US EU UK
    6 2 34 6
    8 4 36 8
    10 6 38 10
    12 8 40 12
    14 10 42 14
    16 12 44 16
    18 14 46 18
    20 16 48 20
    22 18 50 22
    24 20 52 24
    26 22 54 26
    28 24 56 28
    30 26 58 30

     

    Body Measurements

    AU Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
    6 86.5 62.5 80.5 35 25.5 33
    8 89 65 83 36 26.5 34
    10 94 70 88 38 28.5 36
    12 99 75 93 40 30.5 38
    14 104 80 98 42 32.5 40
    16 109 85 103 44 34.5 42
    18 116 92 111 45.7 36.3 43.7
    20 123 99 118 48.5 39 46.5
    22 130 106 125 51.2 41.8 49.3
    24 137 113 132 54 44.5 52
    26 144 120 139 56.7 47.2 54.7
    28 151 127 146 59.4 50 57.5
    30 158 134 153 62 53 60
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