How long does shipping take?
How long does it take to dispatch my order?
Our warehouse aims to send out orders same day if placed before 1pm. Should you need an order to arrive by a certain date, please let us know as soon as you can. During the sale our dispatch time can go up to 3-4 working days, regardless of whether you purchased a sale item or not.
Can I cancel my order?
As our orders begin being processed within 15 minutes of being placed (in order to make sure orders are sent out asap) it’s sometimes difficult for us to pull an order from the system. Make sure you tell us as soon as you can if you’d like to cancel an order, and we’ll do our best to pull it from the warehouse system.
Can you cover my shipping cost if I want to return/exchange an item?
Do you ship to my country?
We only ship to Australia and New Zealand, however our UK and US sites ship worldwide.
Why don’t you make bras in X size?
Will you restock?
Normally we prefer to bring fresh styles every few months, which also helps with stock flow. Stock takes at least 3-4 months to be manufactured, and we need to order a certain amount of each item (see above!), so we cannot just easily whip up a size that is out of stock. If you see something you like, it’s best to grab it in your size while you can!
Do you have a boutique?
Unfortunately we don’t at the moment, we are just online. We do have stockists all over the world, though, which you can find on the stockist page. Want to see Playful Promises in your local boutique? Tell them about us!
Can I model for you?
Our photoshoots are pricey and incredibly important to the success of a style, therefore we have to make sure we select our models very carefully. Usually we book models from an agency, but occasionally we may book an independent model. The best thing to do is to email a link to your full portfolio (including lingerie shots that aren't highly retouched) to info@playfulpromises.com so we can take a look.
