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Terms & Conditions

These terms and conditions apply to the use of our website and by using, browsing, registering or placing an order with us you agree to be bound by our terms and conditions. We will try to keep everything as clear and easy to
understand as possible.
Variations
We reserve the right to revise these terms and conditions from time to time, without notice. When we make changes, we will post them here. You may wish to check this section from time to time to take notice of any changes we made, because your use of the Site following any changes indicates your agreement to be bound by those modifications.   Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Site.
Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the "Contents") are property owned, controlled, licensed or used with permission by Playful Promises.
Password and Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
To shop with us, you need to:
  • be at least 16 years old; 
  • have a credit or debit card that we accept; and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
 Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.
Order Processing & Delivery   
Remember to check your cart and delivery information to ensure your order is correct before confirming your order, as we may not be able to amend or cancel your order once it has been submitted. Please do email customerservices@playfulpromises.com and our team will do their best to help you, but please note order cancellations or changes to orders may not be possible. In this circumstance, if you are returning the product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.
 Playful Promises reserves the right to reject or cancel your order fulfilment of all orders placed on the Playful Promises website. We explicitly reserve the right to not accept your order for any of the following reasons:
  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • Force Majeure
  • In the event of misspelling, pricing or other errors or mistakes in the website information
 Methods of Payment
 We have a variety of payment methods for you to choose from. Please see our Privacy Page for information about how we manage your payment data. Payment methods are:
  • Debit or credit card
  • Paypal
  • Klarna
  • Gift card
 All purchases are subject to the usual validation checks and authorisation procedures in place at your chosen payment provider. Any refusal by the payment provider to authorise the payment to us, for any reason, will not render Playful Promises  liable for any delay or non-delivery.
Returns & Refunds
You can return products up to 28 days after your despatch date. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no make up stains, marks, pulls or rips of garments.
Once your return reaches our warehouse and has been processed by our warehouse team, we will then issue your refund. We will endeavour to complete your return within 1 week on working days (Monday-Friday). Please allow up to 7 days for your funds to arrive back into your account.
 Refunds may only be made to the same payment method used to place the order. If that method is no longer is use, please contact our customer service team.
For further information regarding Returns, please see our Delivery & Returns page.
Promotions & Offers
 All promotions apply to full priced items only unless specified otherwise; and cannot be used in conjunction with any other offers.
 The promotion excludes sale and e-gift cards
Free delivery offers apply to standard delivery to UK addresses only.
To redeem a promotion code online, enter code at the checkout and click Apply. Your discount will be applied if your basket meets the requirements. If the promotion does not require a promotion code then the discount will automatically be applied at checkout.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Playful Promises.
  • Promotion codes cannot be used against orders for gift cards.
  • Promotion codes are only valid for a limited time while stocks last and may be withdrawn without notice at any time.
  • Only one promotion code can be used per order.
  • Promotion codes are not valid in conjunction with any other promotion or offer, including 3 for 2 offers.
Playful Promises reserves the right to refuse or cancel the use of a discount code without any further discussion.
Products & Prices
There is a lot going on here at Playful HQ and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Playful Perks
The following terms apply to “Playful Perks” loyalty program
  1. By creating an account either prior to, or at the point of purchase, you are automatically enrolled into the “Playful Perks” program free of charge. Should you create an order as a guest, you are not enrolled.
  2. Members of the program will accumulate points when they make qualifying Playful Promises purchases. 5 points are earned for every £1 spent, and point value increases the more you spend. Once your yearly spend has reached £250, you can earn 6 for every £1 spent.
  3. Points can also be earned by performing various activities such as following Playful Promises on social media. These activities may vary from time to time.
  4. Points can be exchanged for a voucher code to be used at any time on your future Playful Promises purchases. 500 points can be redeemed for a £5 voucher, 1000 points for £10, and so on.
  5. Vouchers codes cannot be used in conjunction with any other promotion or voucher code.
  6. The number of points earned from a qualifying purchase may vary from time to time at Playful Promises’ sole discretion.
  7. Points expire after 1 year.
  8. Members of the program will receive regular email updates of their point balance, and available rewards. The balance is also available to view online at https://aus.playfulpromises.com/pages/playful-perks
  9. Should you return items purchased using a voucher generated by redeeming points, our customer service team will create a new voucher code for you to use in the future.
  10. These terms may be changed at anytime at the sole discretion of Playful Promises and members of the program will be deemed to have accepted the terms each time they redeem their points. As such you are encouraged to review these Terms from time to time.
  11. You may request your account deleted at any time by contacting Customer Services.
Privacy & security policy
At Playful Promies we recognise how important it is to keep your personal information safe and secure. Please see our Privacy Page which explains the information we process about you, how we manage your information and the rights you have. If you have created an account with us, you are responsible for maintaining the confidentiality of your password and for any activities that occur under your account. Playful Promises shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account. 
Size Guide
We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information. Our sizes are listed in AU sizing.

Bra Guide

AU
UK US FR EU
8A 30A 30A 80A 65A
8B 30B 30B 80B 65B
8C 30C 30C 80C 65C
8D 30D 30D 80D 65D
8DD 30DD 30DD/E 80E 65E
8E 30E 30DDD/F 80F 65F
8F 30F 30G 80G 65G
8FF 30FF 30H 80H 65H
8G 30G 30I 80I 65I
8GG 30GG 30J 80J 65J
8H 30H 30K 80K 65K
10A 32A 32A 85A 70A
10B 32B 32B 85B 70B
10C 32C 32C 85C 70C
10D 32D 32D 85D 70D
10DD 32DD 32DD/E 85E 70E
10E 32E 32DDD/F 85EF 70F
10F 32F 32G 85G 70G
10FF 32FF 32H 85H 70H
10G 32G 32I 85J 70J
10GG 32GG 32J 85K 70K
10H 32H 32K 85L 70L
12A 34A 34A 90A 75A
12B 34B 34B 90B 75B
12C 34C 34C 90C 75C
12D 34D 34D 90D 75D
12DD 34DD 34DD/E 90E 75E
12E 34E 34DDD/F 90F 75F
12F 34F 34G 90G 75G
12FF 34FF 34H 90H 75H
12G 34G 34I 90I 75I
12GG 34GG 34J 90J 75J
12H 34H 34K 90K 75K
14A 36A 36A 95A 80A
14B 36B 36B 95B 80B
14C 36C 36C 95C 80C
14D 36D 36D 95D 80D
14DD 36DD 36DD/E 95E 80E
14E 36E 36DDD/F 95F 80F
14F 36F 36G 95G 80G
14FF 36FF 36H 95H 80H
14G 36G 36I 95I 80I
14GG 36GG 36J 95J 80J
14H 36H 36K 95K 80K
16B 38B 38B 100B 85B
16C 38C 38C 100C 85C
16D 38D 38D 100D 85D
16DD 38DD 38DD/E 100E 85E
16E 38E 38DDD/F 100F 85F
16F 38F 38G 100G 85G
16FF 38FF 38H 100H 85H
16G 38G 38I 100I 85I
16GG 38GG 38J 100J 85J
16H 38H 38K 100K 85K
18B 40B 40B 105B 90B
18C 40C 40C 105C 90C
18D 40D 40D 105D 90D
18DD 40DD 40DD/E 105E 90E
18E 40E 40DDD/F 105F 90F
18F 40F 40G 105G 90G
18FF 40FF 40H 105H 90H
18G 40G 40I 105I 90I
18GG 40GG 40J 105J 90J
18H 40H 40K 105K 90K
20B 42B 42B 110B 95B
20C 42C 42C 110C 95C
20D 42D 42D 110D 95D
20DD 42DD 42DD/E 110E 95E
20E 42E 42DDD/E 110F 95F
20F 42F 42G 110G 95G
20FF 42FF 42H 110H 95H
20G 42G 42I 110I 95I
20GG 42GG 42J 110J 95J
20H 42H 42K 110K 95K
22B 44B 44B 115B 100B
22C 44C 44C 115C 100C
22D 44D 44D 115D 100D
22DD 44DD 44DD/E 115E 100E
22E 44E 44DDD/F 115F 100F
22F 44F 44G 115G 100G
22FF 44FF 44H 115H 100H
22G 44G 44I 115I 100I
22GG 44GG 44J 115J 100J
22H 44H 44K 115K 100K

 

For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog 

For help with sister sizing, click here.

Lingerie & Clothing

AU US EU UK
6 2 34 6
8 4 36 8
10 6 38 10
12 8 40 12
14 10 42 14
16 12 44 16
18 14 46 18
20 16 48 20
22 18 50 22
24 20 52 24
26 22 54 26
28 24 56 28
30 26 58 30

 

Body Measurements

AU Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
6 86.5 62.5 80.5 35 25.5 33
8 89 65 83 36 26.5 34
10 94 70 88 38 28.5 36
12 99 75 93 40 30.5 38
14 104 80 98 42 32.5 40
16 109 85 103 44 34.5 42
18 116 92 111 45.7 36.3 43.7
20 123 99 118 48.5 39 46.5
22 130 106 125 51.2 41.8 49.3
24 137 113 132 54 44.5 52
26 144 120 139 56.7 47.2 54.7
28 151 127 146 59.4 50 57.5
30 158 134 153 62 53 60